Refund and Return Policy

At Red Leaf, we are committed to ensuring your satisfaction with every purchase. Our refund and return policy is designed to provide you with a hassle-free experience.

  1. Eligibility for Returns

    To be eligible for a return, please ensure that:

    • The item was purchased within 30 days of the request.
    • The item is unused, undamaged, and in its original packaging.
    • You have proof of purchase (order number, receipt, etc.).

    Certain items are not eligible for return, including:

    • Customized or personalized jewelry.
    • Items marked as final sale.
    • Items that have been altered or damaged after receipt.

  2. Initiating a Return

    To initiate a return, please follow these steps:

    • Contact our customer support team at support@redleafjewellery.com to request a return authorization.
    • Provide your order number and a detailed reason for the return.
    • Our customer support team will review your request and provide you with a return authorization number and instructions for returning the item.

  3. Return Shipping

    Customers are responsible for the cost of return shipping, except in cases where the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service to ensure that the item is received.

  4. Refund Process

    Once we receive the returned item and verify that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank or credit card company.

  5. Exchanges

    If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item. This ensures that you receive the new item promptly and that we can process your exchange efficiently.

  6. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at support@redleafjewellery.com with photos of the damage or defect. We will arrange for a replacement or refund, depending on your preference and product availability.

  7. Non-Returnable Items

    Certain items are non-returnable, including:

    • Gift cards.
    • Downloadable software products.
    • Personal care items.

  8. Policy Updates

    We reserve the right to update or modify this refund and return policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

  9. Contact Us

    If you have any questions or concerns about our refund and return policy, please contact us at support@redleafjewellery.com.